I have always dreaded calling SingTel’s technical support. They would always put me on hold for forever, then after that, came back with less than helpful suggestion.
Since about a month ago, I had not been able to connect to SingTel’s Broadband on Mobile using the Huawei E180 USB modem. Since I was going away for the month-long vacation, I didn’t spend much time persuing the matter. Now that I’m back, I’ve decided to call up SingTel to seek help.
After explaining my problem briefly, the customer support officer seemed to know what had gone wrong, he told me he was going to “reset” my connection, and I should be able to connect again after 5-10 minutes. Although I did not understand what he meant by resetting my connection, it did sound like a promising solution.
So I patiently waited 10 minutes before I plugged in the USB modem and tried to connect again. Same error message showed up, saying the device failed to establish connection.
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